At Change, our mission is to enable everyone to take part in the world’s success. We're excited to now be serving over 20,000 customers through the mobile app and offering world-class customer support to all our users. We've been listening to your feedback and are working hard to build more new features you'll love.
After 2 years of providing our product completely free, we've finally made the decision to introduce new fees. In order for us to continue to build the best investment app in Europe, we need to introduce a fee structure for our services and shift our focus to bringing you the best investing experience.
We've introduced this new pricing structure along with some exciting new features including Limit Orders, Top Movers, and Swipe to Confirm.
New Pricing
As always, Change is proud to offer all Bitcoin (BTC) buys, sells and withdrawals, 100% commission-free. Offering Bitcoin trading commission-free is a large part of fulfilling our mission and it will continue to remain free.
In addition to the existing cryptocurrencies we offer, we're excited to add new altcoins to the app. We'll be charging a 0.50% fee on buy and sell orders and a 1.00% fee on conversion orders. We've introduced 6 new altcoins in total:
Ethereum (ETH)
We'll be introducing a 0.50% fee on Ethereum (ETH) buy and sell orders.
Transfer fees
We’ll still be offering free transfers and withdrawals for fiat and cryptocurrencies (up to €15,000 per month). Instant deposits will be 2.50%.
Debit card fees
We'll continue to provide free monthly maintenance, euro purchases, ATM balance enquiries, and online statements. We'll charge the following fees on other debit card usage:
- Ordering and shipping: €4.95
- Debit Card replacements: €4.95
- Non-euro purchases in Europe: €0.50 plus 1% of the transaction value
- Non-euro international purchases: €0.50 plus 1.50% of the transaction value
- International purchases: €0.50 plus 1.50% of the transaction value
- Euro ATM withdrawal: €1.10
- Non-euro ATM withdrawal in Europe: €1.10 plus 1% of the transaction value
- Non-euro ATM withdrawal international: €1.75 plus 1.5% of the transaction value
- Paper statements: €2.00
In light of these changes, we've updated our Terms & Conditions, effective March 1st, 2020. We thank you for your continued support and look forward to your feedback on our new fees and limits.
In addition to the pricing changes, we've introduce a few exciting new app features to help you find new assets to invest in.
Top Movers
If you visit the Prices tab in the app you’ll see a scrollable list of the day’s top-moving cryptos, or "Top movers".
These are the cryptocurrencies that have seen the biggest ups-and-downs throughout the day. You'll see the percentage gains or losses on a new intuitive card view when looking to buy or sell.
Swipe to Confirm
When you buy and sell in the app you can now quickly confirm your order by swiping up. With this easy to use interface, you'll now know you’ve received the best rate possible on your order.
Limit Orders
Change now brings enhanced trading power right to your fingertips with Limit Orders.
Creating a limit order in the app is easy. Once you've identified a good entry or exit point for your trade, tap on Limit Orders in the upper-righthand corner of the screen.
Enter the lowest price you are willing to purchase (current market price is displayed for reference). Tap Next, specify an amount to invest, then tap Confirm.
That’s it! Limit order set.
As always, our team of dedicated pros is eagerly waiting to help you with these new features. If you have any questions or feedback, please send us a message from the app or write to [email protected] for assistance.
To learn more from Change every Wednesday, subscribe to our weekly newsletter The Changemaker. Each week you'll get fun investing facts, product information, and our in-depth Bitcoin price analysis with a downloadable chart.
Download the Change App to access these new features. Available in Europe for iOS and Android.
